Duration
2005 – 2009
Summary
The scope of this Project was the design and implementation of an application for calculation and processing of contractual penalty including responsibility for implementation within time and budget. The application had to be integrated with clients SAP application.
Project environment
As defined under an outsourcing agreement, my client provided IT services for his customer in the area of desktop-services, client-server services, WAN- and LAN services and infrastructural services. Missing the agreed SLAs carried penalties as defined in a very complex section of the contract.
Project goal
In co-ordination with the client and his customer, the contractually agreed process for the monthly handling of violation of SLAs was to be defined and implemented in a penalty-application as well as algorithms to calculate the penalties:
- Automated extraction of SLA relevant data from various technical systems,
- Generation of monthly penalty reports of all services which showed in detail the grade of violation, resulting penalty and also aggregations as required by the customer,
- If applicable, creation of credit notes to be sent out to the customer and data to be handed over to the clients SAP system,
- Role- and workflow-based user interface for all parties involved.
Project size
Business side of the client was involved with about 12 people and the customer side with about 30 people. On the part of the implementer, there were about 8 people involved.
My responsibilities
In the overall project, I was responsible for the implementation of the penalty application. These included, among others, the following aspects:
- Design of all processes to be implemented according to the contract and in agreement with client and customer,
- Management of all requirements initiated by client and/or customer,
- Development of algorithms and data models,
- Authoring of all requirements documents,
- Review and approval of specification documents,
- Management of the iterative process of implementation which included responsibility for time and budget,
- Design and scheduling of tests,
- Preparation and conduction of the approval by client and customer,
- Assistance during the go-life phase.